Payment Terms
- Preferably via our Maybank account, as transfer of payment will be immediate and thus, arrangement on shipment of your goods can be made as fast.
- All items will be received within 3~5 days after 60% deposit received (if out of ex-stock only).
We accept the following mode of payment:
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Online Payment Gateway: Now, you can pay using our Online Payment Gateway. 12 payment method available including credit card, online banking, paypal, MEPS FPX and others.
Order will be processed upon payment received. 3% will be charge from the published price to the buyer who uses this gateway transactions as processing fee. Please contact us for more details
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Maybank & CIMB Account:
Please deposit your booking fees to our account for special order item(s). We will deliver you the item(s) within 24 hours (working day) upon full payment received.
Please SMS or call for account numbers.
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Shipping Term
- RM35 and RM45 for East Malaysia (via Pos Laju) / RM45 and RM70 for East Malaysia (via Nationwide Express or other carrier).
- Shipping and handling price is not negotiable but combined shipment is welcomed.
- Handling charges are to cover shipping cost, packaging materials, fuel charges, boxes, and labels.
- For local pick-up, kindly notify us.
- We will ship item(s) out within 24 hours of receiving full payment, as our goal is to ship out immediately.
Return Policies
Goods which proved unsuitable may be returned for refund, credit or exchange provided they are returned to us within 7 days of receipt.
However, it is subject to the following conditions:
- Returned items are to be carriage paid.
- Items are received in a resalable condition.
- Items should be returned unused in their original condition in order to secure a refund.
- Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
- Items returned after 7 days from receipt may be subject to a restocking charge of not less than 20%.
- Freight charges are non-refundable.
- For free shipping promotions, only the actual freight cost is waived. All handling charges incurred by One Communications will be deducted from the refund.
- We do not accept any items which have been specially ordered for a customer or manufactured to a customers specification for return.
- All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return.
- We do not accept responsibility for returned parcels which are undelivered. Please retain proof of postage, etc. as it is required in the event of a claim with the carrier.
- Any refused shipment sent back to One Communications does not constitute the right to a refund or credit.
- One Communications is not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
- Please advise our Customer Service Department of any problem with shortages or carrier damage within 5 days of receipt. Beyond this period, we may not be able to process the claim.
Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
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